Complaints
DokterEs complaints procedure
At DokterEs , we do our best every day to treat our clients with care, attention, and expertise. Nevertheless, it may happen that you are not satisfied with something. We think that is important to know.
If you have and complaint and want to report it, we don't see it as something annoying, but as an opportunity to do better. Your experience helps us continue to grow and improve.
We therefore invite you to share your dissatisfaction with us at any time.
What Can You Do?
Send an e-mail to [email protected].
Describe in this as clearly as possible:
- When you have been treated
- What treatment you have undergone
- What you are not satisfied with or what you would have expected differently
We take every report seriously and will contact you personally as soon as possible. Together we will look for an appropriate solution.
Our starting point is always: staying in conversation and coming to a solution together.
Independent Complaints Procedure
Should you feel that we cannot work things out together, you can turn to DOKh's independent complaint system.
DOKh has an independent complaint officer who will handle your complaint carefully and objectively. They also provide dispute resolution.
For more information, click on the image below:
